Payments & refunds

Prices and currency

All prices are in Sri Lankan rupees (LKR). VAT and any other taxes are added if they apply. Bank and transfer charges on your side are yours to pay, so the full invoice amount reaches us.

The price for build work is the one in your written proposal. Monthly plan prices are the ones shown on What it costs when you start the plan, unless your proposal says otherwise.

Paying for build work

You pay for build work in parts, as set out in your proposal. Usually:

1. the first part before we start work;
2. middle parts as agreed stages are delivered; and
3. the final part before the website or system goes live or is handed over.

We don't start a stage until the payment before it has been received. Ownership of what we build passes to you only when everything you owe for it has been paid.

Paying for a monthly plan

Monthly plans are paid in advance, once a month, for the month ahead. The first month is invoiced when the plan starts, usually when your website or system goes live.

You can pay by bank transfer, or by card if we've set that up with you. If a card payment fails, we'll let you know and try again or send an invoice.

When invoices are due

Invoices are due within 7 days of the invoice date, unless the invoice or your proposal gives a different date.

If a payment is late

We'd rather sort it out with a message than any of this, so:

1. If an invoice isn't paid by its due date, we'll send a reminder.
2. If it's still unpaid 7 days after the due date, we may pause work on your project, and charge interest on the overdue amount at 1.5% a month (or the highest rate the law allows, if that's lower) until it's paid.
3. If it's still unpaid 14 days after the due date, we may suspend your monthly services after giving you notice. They're restored once the overdue amount is paid.
4. If we have to take steps to recover the debt, you'll also pay our reasonable costs of doing so.

Delays caused by late payment move your project's dates, and pausing or suspending for late payment doesn't count against our reply times.

Refunds on build work

• The first part isn't refundable once we've started work. It pays for planning and design time we've already spent.
• Parts for stages you've accepted, or that count as accepted under our terms, aren't refundable.
• If you cancel a project, you pay for all work done up to the day you tell us in writing (including the work done so far on the stage in progress), plus any other companies' charges we've already committed to for you. If you've paid more than that, we refund the difference.
• If we cancel a project for our own reasons, and not because of anything on your side, we refund everything you've paid for work we haven't delivered.

Refunds on monthly plans

• Monthly fees aren't refunded for part months, or for updates or hours you didn't use. Unused updates don't carry over.
• To cancel, give 30 days' written notice. The fee for the notice period is still payable, and the plan continues until it ends.
• If services are suspended because of late payment or a breach of our Acceptable use policy, the fee for that time isn't refunded.
• Credits for missed reply times are covered in our Service level agreement. They come off your next invoice and aren't paid out as cash.

Other companies' charges

Your domain name and hosting are always bought and paid for by you, directly with the companies that provide them. They aren't part of our prices, and they belong to you.

Other things are also paid to other companies, for example paid plugins, SMS messages, or card payment fees. Unless your proposal says they're included, you pay these, either directly or through us.

Once paid, these charges can't be refunded by us, because the companies that provide them don't refund them.

Questioning an invoice

If you think an invoice is wrong, tell us in writing within 7 days of receiving it, and say why. We'll look into it quickly. Please pay any part of the invoice you don't disagree with by the due date. The late payment steps only apply to that part.

Send questions about invoices to hello@coredile.com.

Price changes

• A fixed price you've accepted for build work doesn't change, unless you ask for changes to the work.
• We review monthly plan prices once a year and give at least 3 months' notice of any change. If you don't want to continue at the new price, you can cancel before it takes effect.